Refund Policy

14-day money-back guarantee

If you buy a desktop app and it is not right for you, email us within 14 days of your purchase and we will issue a full refund — no detailed justification required, just tell us what did not work so we can improve. Because it's a one-time purchase, there is no renewal to worry about afterward: past the 14 days, the license is simply yours.

Your statutory rights come first

This policy is offered in addition to your legal rights, never instead of them. Nothing here takes away a right you cannot contractually give up.

If you are a consumer in the UK or EU, you normally have a statutory 14-day right to cancel a distance purchase of digital content. Where you have asked for immediate access and acknowledged that this ends that right, it may not apply — but our own 14-day guarantee above deliberately gives you the same window regardless, so you are no worse off either way.

If your purchase is faulty, not as described, or does not work as it should, you may be entitled to a repair, replacement or refund under consumer law well beyond 14 days. Tell us and we will put it right.

Your license key after a refund

A license key is issued per purchase, and each major version is sold separately — buying v2 later, if we release one, is its own transaction with its own key. An approved refund deactivates the key it was issued for; you stop being able to activate the desktop app with it, same as returning the product. It does not touch any other key you have bought.

How to request a refund

Email hello@cleverworkaround.com with the email address you used at checkout and your order number (in your Creem receipt email). We aim to respond within 2 business days.

How refunds are processed

All payments are handled by Creem, our merchant of record. Approved refunds are issued back to your original payment method through Creem and may take 5–10 business days to appear, depending on your bank or card provider.

Refunds are made of the full amount you were charged, including any VAT or sales tax Creem collected at checkout. We do not deduct a processing fee.

Please talk to us before filing a chargeback

If something has gone wrong — a charge you did not expect, a license key that will not activate, a feature that is not working — email us first. We can almost always resolve it faster than your bank can, and a refund from us usually lands sooner than a disputed chargeback.

A chargeback filed without contacting us can cause the license to be deactivated automatically while the dispute is open, which helps nobody. We will always give you a fair hearing.

If we discontinue an app

Because each purchase is one-time and the app runs on your own device, discontinuing a product does not touch any license you have already activated — there is no server-side subscription to lose access to, and it keeps working. If you bought within the last 14 days and have not had the chance to use it, the money-back guarantee above still applies. See section 8 of the Terms of Service.

Free products

The WACompanion Chrome extension and the Reminiscent Chrome extension never require payment, so there is nothing to refund on either of those.

Abuse

We reserve the right to decline refund requests that show a pattern of abuse (for example, repeated buy-then-refund cycles on the same license, or a refunded key that keeps getting re-activated) and to revoke access in those cases. This does not affect your statutory rights.

Contact

Anything unclear? Email hello@cleverworkaround.com or use the form on Support page.